FAQ: Frequently Asked Questions & Customer Help
What is your return policy?
See our return policy here.
How can I start a return or an exchange request?
Use our self-service returns portal to request a return or exchange.
Can I change or cancel my order after it's been placed?
We can't make any promises as our warehouse begins the fulfillment process immediately after an order is received, but requests can be sent to help@abbreviated.shop with your order # in the subject line and we'll do our best to catch it before it's shipped.
What can I do if I received the wrong item?
Use our returns portal to request an exchange for the correct item here. You'll have the opportunity to note if the item was mislabeled, or if you received an item you didn't order when you submit your request.
What's the status of my return/exchange?
Do you offer price adjustments?
My credit/debit card is showing a hold (or multiple holds) but I didn't receive an order confirmation email?
Those are just temporary holds which will come off the card within a day or so. If you have not received a confirmation email your order did not go through. We recommend double-checking the billing details or using a different card to make another attempt to place an order.
How do I figure out my sizes?
Use our size and measurement guide linked here.
My order tracking says "delivered" but I haven't received it yet?
This is a fairly common occurrence and most packages show up within a day or two of the delivery notification. We recommend the following steps to try and locate your package:
- Check with neighbors: Sometimes packages are delivered to a neighboring address by mistake. It’s worth asking around to see if anyone nearby received it on your behalf.
- Look in hidden areas: Delivery drivers occasionally leave packages in places they feel are secure, like behind bushes, in a porch corner, or with a doorman or reception desk (if applicable).
- Wait 24-72 hours: Sometimes tracking shows a package as delivered a little prematurely, and it may still arrive later in the same day or within the next day or two.
If you've still had no luck after trying these steps and it's been over 72 hours since it says the package was delivered, reach out to us and we can provide help with next steps.