What is your return policy?
See our return policy here.
How can I start a return or an exchange request?
Use our self-service returns portal to request a return or exchange.
What can I do if I received the wrong item?
Use our returns portal to request an exchange for the correct item here. You'll have the opportunity to note if the item was mislabeled, or if you received an item you didn't order when you submit your request.
Do you offer price adjustments?
We offer price adjustments upon request as long as the return window for the purchase is open, and the item is in-stock in the same color and size.
We do not offer price adjustments for items purchased on final sale.
My credit/debit card is showing a hold (or multiple holds) but I didn't receive an order confirmation email?
Those are just temporary holds which will come off the card within a day or so. If you have not received a confirmation email your order did not go through. We recommend double-checking the billing details or using a different card to make another attempt to place an order.
How do I figure out my sizes?
Use our size and measurement guide linked here.
Can you change or cancel my order after it's placed?
You have a small window of time after your order is placed to make any changes. We can't make any promises as our warehouse begins the fulfillment process immediately after orders are placed, but you can send an e-mail to info@abbreviated.shop with your request and we will do our best to catch it before it's shipped
My order tracking says "delivered" but I haven't received it yet?
This is a fairly common occurrence and most packages show up within a day or two of the delivery notification. We recommend the following steps to try and locate your package:
- Check with neighbors: Sometimes packages are delivered to a neighboring address by mistake. It’s worth asking around to see if anyone nearby received it on your behalf.
- Look in hidden areas: Delivery drivers occasionally leave packages in places they feel are secure, like behind bushes, in a porch corner, or with a doorman or reception desk (if applicable).
- Wait 24-72 hours: Sometimes tracking shows a package as delivered a little prematurely, and it may still arrive later in the same day or within the next day or two.
If you've still had no luck after trying these steps and it's been over 72 hours since it says the package was delivered, reach out to us and we can provide help with next steps.
Which Countries do you Ship to?
In addition to the U.S., Canada, and American Territories, we're able to offer shipping via
Passport Carrier to the countries below. The shipping cost (including all duties and taxes) will be shown in your cart before you complete the checkout process.
Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Armenia, Aruba, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Chad, Chile, China, Colombia, Comoros, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Nigeria, Niue, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Réunion, Romania, Rwanda, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Türkiye, Turks & Caicos Islands, Tuvalu, U.S. Virgin Islands, Uganda, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Vietnam, Zambia, Australia
I have another question I need help with
If there's something else you need assistance with, please send an email with your order number in the subject line to info@abbreviated.shop and we will get back to you within one business day.
